Not all Payment Aggregators are the same. While most of them allow you to accept payments, the real difference lies in the features they offer and how well those features support your business operations.
In this lesson, we will look at the key features you should evaluate when choosing or comparing Payment Aggregators.
Must-Have Features
Support for UPI, Credit/Debit Cards, Net Banking, Wallets, and BNPL options. The more methods supported, the better the conversion rate.
Ready-to-use plugins for popular platforms (Shopify, WooCommerce, etc.) and well-documented APIs for custom websites and mobile apps.
A clean, real-time dashboard to track transactions, generate reports, view analytics, and download invoices or reconciliation files.
Easy process to raise refunds and manage chargebacks/disputes directly from the dashboard.
Clear settlement cycles (T+1 or better) with transparency on when and how much money will be credited to your account.
Important Value-Added Features
Ability to generate payment links or invoices and send them directly to customers via WhatsApp, email, or SMS. Very useful for service businesses.
Support for setting up recurring billing (useful for SaaS, memberships, and subscription-based businesses).
Option to offer instant EMI or “Buy Now Pay Later” options to customers at checkout through NBFC partnerships.
Feature that allows you to give customers unique account numbers or UPI IDs for easier reconciliation (especially useful for large businesses).
Support & Reliability Features
Availability of support through multiple channels (chat, phone, email) and how quickly issues are resolved.
Check historical uptime and whether the aggregator has had major outages in the past.
RBI authorization, PCI-DSS certification, data encryption, and regular security audits.
How to Evaluate These Features
When comparing different Payment Aggregators, don’t just look at the feature list. Ask yourself:
- Which of these features will I actually use regularly?
- How easy is it to use these features?
- Does the aggregator provide good documentation and support for these features?
- Are these features included in the base pricing or do they cost extra?
Key Takeaway
Focus on features that solve your actual business problems rather than getting attracted to too many fancy features. The best Payment Aggregator is the one that offers the right combination of reliability, ease of use, good support, and features relevant to your business model.
Note: Feature requirements can vary depending on your business type. For example, subscription features are critical for SaaS businesses, while payment links are more important for service providers and freelancers.
Discussion